Privacy Policy
This Policy explains what Hexnix Group Inc. collects through Dispatchen, why, and how it's protected. Dispatchen is used by businesses to manage their own staff and operations, so most of the personal data it processes belongs to your employees, not you — you act as the data controller for that information, and we act as your processor.
1. What we collect
Account data: your name, work email and business details when you sign up. Operational data you and your team enter: job records, schedules, checklists, documents and photos. Workforce data your team generates while using the product: clock-in and clock-out times, GPS location captured at clock-in for geofence verification, and a photo captured at clock-in where your workspace has that setting enabled. Billing data is collected and stored by Stripe, not by us directly.
2. Why we collect it
To run the core features you're paying for — scheduling, time tracking with location verification, inspections and reporting — and to operate the business side of Dispatchen: billing, support, and security monitoring for the account you asked us to protect.
3. Location and photo data
Clock-in GPS coordinates and photos exist to verify that a clock-in happened at the correct job site, which is a feature you or your admin enables per workspace. This data is visible to your workspace's managers/owners, stored with the rest of your workspace data, and subject to the same backup and retention terms as everything else in your account. It is not shared with anyone outside your workspace or with us for any purpose beyond operating the product and, where legally required, responding to a lawful request.
4. How it's stored and secured
Data is stored on infrastructure we operate, encrypted in transit via TLS, with nightly backups. Access within Hexnix Group is limited to what's needed to operate and support the product.
5. Who we share it with
Stripe, for payment processing. Our email delivery provider, to send sign-in links, receipts and account notifications. We do not sell customer data, and we do not share workforce data (clock-ins, locations, photos) with any third party for marketing or advertising purposes.
6. Retention
Your workspace data is retained for as long as your subscription is active, plus a reasonable grace period after cancellation described in our Terms, after which it is deleted. You can request an export or earlier deletion by emailing us.
7. Your rights
You (or, for workforce data, your employer as the workspace owner) can request access to, correction of, or deletion of personal data we hold, subject to what we need to retain for legitimate business or legal reasons. Contact us to make a request.
8. Changes
We'll post any material change to this Policy here and, for active customers, notify you by email.
9. Contact
Hexnix Group Inc., 516 High St S, Thunder Bay, ON P7B 3M3, Canada. Email [email protected].